Returns and Complaints

Would you like to return an item?

You have ordered from us, but you do not like the product or you have received a damaged item? No problem!

We make returns easier

We have gotten rid of paper return receipts. The following link will take you to our Returns portal, in which you with your order number and email process your return online.

Our returns policy

You can return unworn items to us within 14 days. As soon as we have received your return, you will receive an e-mail confirming the receipt of the return. After checking the return, the corresponding amount will be refunded (Possibly minus EUR 5.99 for the return shipment) - according to the payment method you have chosen. Processing and refunds can take up to 7 days. Check out our for more information Right of withdrawal an.

What you can't send back

Please make sure that all returned items are in their original condition and are sent back to us in the original packaging, including the label. Of course, it's okay to try on an item as you would in a store, but please do not wear items you wish to return.


To do this, choose in Returns portal exchange off. That Returns portal do you find here.

Returns from abroad

You can also return returns from abroad in our Returns portal Sign in. Please note that the direct costs of returning the goods from abroad must be borne by you.


Bitte gib bei Fragen rund um deine Bestellung am Besten direkt deine Bestellnummer an, dann können wir dir noch schneller weiterhelfen. Wir geben alles, um dein Anliegen so schnell wie möglich zu bearbeiten. Bitte beachte, dass unser Kundenservice nur Montags bis Freitags von 08-17 Uhr erreichbar ist und es somit über das Wochenende etwas länger dauern kann.

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